Our online store is open. We are following all government guidelines for the safety of our staff and customers. Read a message from Robert Tateossian here.

Shipping & tracking


Once your order is placed, you will automatically receive an email confirming your order. Then, as soon as your package is dispatched, DHL will send you an email with the tracking number for your order.


Delivery OptionPriceDeliveryConditionsCustoms
Same Day (Mon - Fri)
Order before 1pm 
Not applicable
1-2 working days
Available on all in-stock products
Not applicable
1-3 working days
Available on all in-stock products
Not applicable
1-2 working days
Available on all in-stock products
Not applicable. Only applicable above $800
1-3 working days
Available on all in-stock products
Any Import duties and taxes incurred will be covered by the customer
Rest of World
2-5 working days
We deliver to most countries.
Any Import duties and taxes incurred will be covered by the customer

**Jewellery restrictions on Russia - We are currently unable to dispatch order containing jewellery to Russia due to customs regulations. We suggest that you arrange for your shipment to an alternative destination. 
To ensure a swift and safe delivery, Tateossian uses DHL Express Worldwide which requires a signature upon delivery.
Therefore we are unable to ship to P.O. Boxes or BFPOs.
If no one is available to sign for your parcel at the specified address, DHL will leave a card and telephone number for you to make alternative arrangements at your convenience.

For London Premium Service (Same day Delivery) - Central and Zone 2 London:

Postcodes entitled are E1EC1A, EC1M, EC1N, EC1P, EC1V, EC1Y, EC2A, EC2M, EC2P, EC2R, EC2V, EC2Y, EC3A, EC3M, EC3N, EC3P, EC3R, EC3V, EC4A, EC4M, EC4N, EC4P, EC4R, EC4V, EC4Y, N1, NW1, SE1, SW1, SW7, W1, W2, W11, WC1, WC2.

We classify Zone 2 London as, E1, E2, E3, E8, E14, SE2, SE4, SE5, SE11, SE14, SE15, SE16, SE17, SE22, SW2, SW4, SW5, SW6, SW8, SW9, SW10, SW11, W2 (Westbourne Grove) W6, W8, W9, W10, W12, W14, N1, N4, N7, N19, NW3 (Swiss Cottage), NW5, NW6, NW7, NW8 (St. John's Wood), NW10 (Kensal Green, Willesden).


On orders from countries outside the European Union, Import duty applies over a certain value. This is a tax that the recipient has to pay as an importer in order to bring foreign goods into his or her country. The amount to be paid depends on the type of goods and where they come from. In the event that this fee is not paid by the recipient, customs will not release the package and will send it back to the Tateossian in London. For more information regarding customs duties, we advise our customers to get in touch with their country’s Revenues and Customs office.


Registered customers, please click SIGN IN to access web order status and history.Non-registered customers do not have online access to order status and history. You may request information via email, online chat, or by calling us on +1 855 998 1008 | UK +44 (0) 800 021 1008.
Please provide the web order confirmation number so we can respond more quickly and accurately.


We will send updates regarding the status of your order, including when your item(s) are scheduled to be shipped out*, to the email address you provided while ordering.

Please allow an additional working day for customised and engravable products.

If you have any questions, please email us  You may also call our customer service team US & ROW  +1 855 998 1008 | UK +44 (0) 800 021 1008.

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