ENJOY WORLDWIDE EXPRESS SHIPPING ON ALL ORDERS!

Shipping & tracking

SHIPPING INFORMATION

Once your order is placed, you will automatically receive an email confirming your order. Then, as soon as your package is dispatched, DHL will send you an email with the tracking number for your order.

SHIPPING RATES

Delivery OptionPriceDeliveryConditionsCustoms
London 
£15
Same Day (Mon - Fri)
Order before 1pm 
Not applicable
UK
£5.99
1-2 working days
Available on all in-stock products
Not applicable
Europe
€15
1-3 working days
Available on all in-stock products
Not applicable
USA 
$20  
1-2 working days
Available on all in-stock products
 
Not applicable. Only applicable above $800
Canada
CA$25
1-3 working days
Available on all in-stock products
Any Import duties and taxes incurred will be covered by the customer
Rest of World
$25
2-5 working days
We deliver to most countries.
Any Import duties and taxes incurred will be covered by the customer



To ensure a swift and safe delivery, Tateossian uses DHL Express Worldwide which requires a signature upon delivery.
Therefore we are unable to ship to P.O. Boxes or BFPOs.
If no one is available to sign for your parcel at the specified address, FedEx will leave a card and telephone number for you to make alternative arrangements at your convenience.

For London Premium Service (Same day Delivery) - Central and Zone 2 London:

Postcodes entitled are E1EC1A, EC1M, EC1N, EC1P, EC1V, EC1Y, EC2A, EC2M, EC2P, EC2R, EC2V, EC2Y, EC3A, EC3M, EC3N, EC3P, EC3R, EC3V, EC4A, EC4M, EC4N, EC4P, EC4R, EC4V, EC4Y, N1, NW1, SE1, SW1, SW7, W1, W2, W11, WC1, WC2.

We classify Zone 2 London as, E1, E2, E3, E8, E14, SE2, SE4, SE5, SE11, SE14, SE15, SE16, SE17, SE22, SW2, SW4, SW5, SW6, SW8, SW9, SW10, SW11, W2 (Westbourne Grove) W6, W8, W9, W10, W12, W14, N1, N4, N7, N19, NW3 (Swiss Cottage), NW5, NW6, NW7, NW8 (St. John's Wood), NW10 (Kensal Green, Willesden).

CUSTOM DUTIES

On orders from countries outside the European Union, Import duty applies over a certain value. This is a tax that the recipient has to pay as an importer in order to bring foreign goods into his or her country. The amount to be paid depends on the type of goods and where they come from. In the event that this fee is not paid by the recipient, customs will not release the package and will send it back to the Tateossian in London. For more information regarding customs duties, we advise our customers to get in touch with their country’s Revenues and Customs office.

TRACK YOUR ORDER

Registered customers, please click SIGN IN to access web order status and history.Non-registered customers do not have online access to order status and history. You may request information via email, online chat, or by calling us on +1 855 998 1008 | UK +44 (0) 800 021 1008.
Please provide the web order confirmation number so we can respond more quickly and accurately.

ORDER UPDATES

We will send updates regarding the status of your order, including when your item(s) are scheduled to be shipped out*, to the email address you provided while ordering.

Please allow an additional working day for customised and engravable products.

If you have any questions, please email us  You may also call our customer service team US & ROW  +1 855 998 1008 | UK +44 (0) 800 021 1008.

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