Is it safe to use my credit card?

Completely! All transactions at Tateossian are secured using Secure Sockets Layer (SSL) protocol - the secure server software used by all major online retailers and recommended for all online sales. SSL encrypts all your personal information, including credit or debit card number, name and address. The encryption process takes the characters you enter and converts them into pieces of code that are then securely transmitted over the Internet.

How do I Order Online?

It's very easy! Simply browse through the collections. Once you've seen an item you like, click on the "Buy Now" button and the item will be added to your shopping basket. Tateossian's shopping basket allows you to add, or remove, items you have selected. The shopping basket will automatically calculate the price of your order and applicable shipping charges..

Can I order by phone, fax or email?

Tateossian Customer Service team is available to take your order. Please contact us at customerservice@tateossian.com or Tel: +44 (0) 207 384 8300 / USA (212) 213-6119.

How much will my shipping charges be?

When placing the order, depending on where you are located, a shipping charge will be added to your order. Tateossian provides prompt and secure shipping through UPS & Royal Mail Airsure. Rates: UK: £5.75, USA: $5, Canada & Mexico: $20, Europe: €9, Asia, Australia, South America, Africa: $30


How much will my shipping charges be?

Tateossian ships all over the world using UPS and Royal Mail Airsure. Orders are usually packed within 1-2 business days and usually delivered within 5-10 days of the ship date, depending on your location.

How do I track my order?

You may request a status update at anytime by contacting us at customerservice@tateossian.com or Tel: +44 (0) 207 384 8300 / USA (212) 213-6119. You may also request a shipment tracking number should you wish to track your delivery online.

What happens if the item I've ordered is not in stock?

In the event that an item is out of stock, we will contact you immediately and suggest similar alternatives. You may also cancel your order completely and receive a full refund.

What will happen to my personal details?

Tateossian is committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We may also use it to tell you about changes in our services or about special offers we think you will find valuable. We do not sell, trade or rent your personal information to others.

Sizes & Measurements

What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and expiry date. This allows us to process and fulfil your orders and to notify you of your order status.
We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new services and special offers we think you may find valuable. If you would rather not receive this information, please send an e-mail to customerservice@tateossian.com

How does Tateossian protect customer information?

When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Act 1984, we follow strict security procedures in the storage and disclosure of information you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

What about "cookies"?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping basket and purchasing them.

Will Tateossian disclose the information it collects to outside parties?

We use the information we collect on the site to make shopping at Tateossian possible and to enhance your overall shopping experience. We may provide aggregate statistics about our customers; sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will NOT include personally identifying information.

Your Consent

By using our Web site, you consent to the collection and use of information by Tateossian. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

By submitting your order, you consent to this transfer. Your personal information may be used by us to notify you about important functionality changes to our Web site, new services or special offers we think you will find valuable.

What is a British Hallmark?

The Hallmarks give the following information:
• Who – This is known as the sponsor’s mark. This mark is the registered mark of the person or company who made or submitted the items for testing and marking. In the case of Tateossian jewellery RT’ represents the name of the designer, Robert Tateossian.
• What- This mark is known as the fineness or purity mark and gives the precious metal content expressed in parts per thousand. There is a different shaped shield for each precious metal
• Where- This is known as the Assay Office Mark and tells the purchaser where the item was tested. There are 4 UK Assay Offices; Edinburgh, London, Sheffield and Birmingham
• In addition - the letter represents the year in which the piece was made. This letter changes every year.

I forgot my password.

If you forget your password, we can email it to your account's email address. If you would like to do that now, please follow the instructions below:

• From the screen titled "Welcome, Please Sign In," directly under the "Returning Customer" section, click "Password forgotten? Click here."
• You will be taken to the password screen, where you will be prompted to enter your email address and click "Get Your Password."
• We will send an email with a temporary password. For security purposes, your original password will be reset by our system.
• When you're ready to check out, enter your email address and your new temporary password.
• You can change your temporary password by clicking on "edit" under My Account

How do I use a coupon or promotional code?

• After you have finished shopping, click on your Shopping Bag.
• Click "Proceed to Checkout." If you are a returning customer, log in with your email and password. If you are a new customer, setup your account. Once you reach the “Payment Information” page, after entering your payment details, scroll down and enter the code in the “Coupon Code” field.
• After you enter the promotional code, click the "Continue" button and the discount will be applied to your order.

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